What is E-Platform?

E-Platform NHF is a website / platform that provide a site for customer to place order / buy products. After select prod...

If I need for assistance, what shall I need to do?

You may contact directly to our customer service who are able to respond your queries during office hours 9am -5.30pm we...

How do I apply for E-Platform account?

E-Platform account is opened for existing customer only. You must apply account for Credit Facility in NHF before apply ...

What documents do I need to apply E-Platform account?

Complete e-platform application form (for existing customer only) and fax to 03-3377 8300 / email to enquiries@eautopart...

How do I update my details?

All the details were taken from Form Application for Credit Facility. If you want to update your details, shall contact...

What shall I do if I forgot my ID/ Password?

You may reset your password by using email. For more information, please click on the link Forget Password.

Why I can't log in to the e-platform although my password & ID was correct?

This may due to:
1) Inactive.
2) Customer (PIC) Request.
3) Account closed.
You shall contact o...

Is the Information I provided confidential?

Yes, NHF is committed complying with Personal Data Privacy Act 2010. For more information, please refer to our privacy p...

How do I change language in NHF pages?

Change language setting by follow below steps: From NHF Mainpage>Language>Select the language.

How to order through e-platform?

How was the deliver charges applied?

Delivery charge is subjected to:
1) By Internal Transporter (T&C applied).
2) By external transporter - Char...

Why I didn't received my order although I had paid?

You may check your order status by click on Customer center My orders or contact our customer service for assista...

Can I select delivery address which is not registered in the system?

You are allowed to select delivery your orders to a registered address only.

How do I submit the my order?

Submit your orders by click on Cart Check out.

Can I cancel or amend my order?

Any changes after checked out, shall contact our customer service.

How do I know my order's status?

Click on icon Customer center > My orders

Does adding an item to my cart mean that i've already reserve it?

No, items are reserved once orders had been confirmed.

Can I request for refund if the item purchased have quality issue?

No, T&C applied. For more information, please refer to Term of Use-Return policy.

Step 1 - How to use E-Platform

Click on the link to go to the video content to know more NHF E-Platform for your first login experience.

Step 2 -Product Search

Click on the link to go to the video content to know more on how to perform product search.

Step 3 - Place Order and Checkout for Delivery

Click on the link to go to the video content on how to purchase an item from E-Platform from the cart until confirmation...

Step 4 - Order Confirmation

Click on the link to go to the video content on how to check on the order status after order confirmation.

Step 5 - Understand Promotion

Click on the link to go to the video content on how to purchase our products at a better and cheaper deals!

Introduction to Reward Points

How to check reward points & redeem product

What is Reward Point

Our Reward program is a customer point accumulation system that the company will award reward points to customer who con...